My order was marked delivered but it’s not here!Updated a day ago

We're sorry your order hasn't arrived! We understand how frustrating this can be, and we're here to help you track it down.

First, we'd recommend checking a few things:

• Check your tracking information: Your courier may have left a delivery photo or details of where your parcel was delivered.

• Look around your property: Check any safe places, such as your porch, shed or behind bins.

• Ask your neighbours: Your parcel may have been left with a neighbour or someone else at your address.

Still can't find your parcel?

Don't worry! Please contact our friendly Customer Service team at [email protected] with your order number.

We'll investigate with our delivery partner and work to resolve the issue as quickly as possible, including arranging a replacement or refund where appropriate.

Your order is our responsibility until it's been delivered to you, subject to applicable consumer law, so we'll help make sure the issue is resolved.