What do I do if I receive the wrong item in my order?Updated a day ago

We're sorry if you've received the wrong product! We always aim to get your order right, and we'll do our best to put things right as quickly as possible.

What should I do?

Please contact our friendly Customer Service team at [email protected] with:

• Your order number

• A brief description of the incorrect item you've received

• A photo of the product, if possible

What happens next?

Our team will look into the issue and arrange for the correct product to be sent to you at no additional cost, or offer a refund if appropriate.

Do I need to return the incorrect item?

In most cases, no! Please don't send anything back unless our Customer Service team specifically asks you to.

We're sorry for the inconvenience and appreciate your understanding while we get this sorted.

For more information, please see our Returns & Refunds Policy.