What do I do if my item(s) arrives damaged?Updated a day ago

We're sorry if your Efamol products have arrived damaged! We want every order to reach you in perfect condition, and we'll do our best to put things right as quickly as possible.

What should I do?

Please contact our friendly Customer Service team at [email protected] with:

• Your order number

• A brief description of the damage

• Photos of the damaged products and packaging, if possible

What happens next?

Our team will review the issue and arrange a replacement or refund at no additional cost to you, as appropriate.

Do I need to return the damaged products?

In most cases, no! Please don't send anything back unless our Customer Service team specifically asks you to.

If the product or its protective packaging is damaged, please don't use it until we've reviewed the issue.

For more information, please see our Returns & Refunds Policy.

Your statutory consumer rights are not affected.