What should I do if my order is lost or arrives damaged?Updated a day ago

We're sorry if your order hasn't arrived as expected! We want to make sure your Efamol products reach you safely, and our Customer Service team is here to help if something goes wrong.

My order hasn't arrived

If your order is showing as delivered but you haven't received it, or your tracking information hasn't updated for a while, please contact us at [email protected] with your order number.

We'll investigate with our delivery partner and help resolve the issue as quickly as possible.

My order has arrived damaged

If your parcel or any of your products arrive damaged, please email [email protected] with:

• Your order number

• A brief description of the damage

• Photos of the damaged products and packaging, if possible

We'll review the issue and arrange a replacement or refund, as appropriate, at no additional cost to you.

We're here to help! If you have any concerns about your delivery, please don't hesitate to get in touch. Your statutory consumer rights are not affected.