When will I get my refund?Updated a day ago

Once your refund request has been approved, we'll process your refund to your original payment method.

You'll receive an email confirming when your refund has been issued.

Refunds typically take 5–10 working days to appear in your account after they've been processed, depending on your bank or payment provider.

We aim to process refunds as quickly as possible and always within the timeframes required by UK consumer law.

Still waiting for your refund?

If it's been more than 10 working days since your refund was issued, please contact our friendly Customer Service team at [email protected] with your order number, and we'll be happy to look into it.

For more information, please see our Returns & Refunds Policy.